Shipping & delivery
COVID-19 Delays
We use a print-on-demand service to print and ship our books. Due to COVID-19, they have experienced increased delays in printing, warehousing, and shipping. We apologize if any delays occur, and we are hopeful production and shipping times will be back to a more normal timeframe in the near future!
Production Time
We use a print-on-demand service to print and ship our books. After you place your order, the information is sent to our printers, who proceed to create your books. The typical production time before orders ship is 3 to 5 days (excluding weekends and holidays) after receiving your order confirmation email. Please note that COVID-19 has unfortunately caused more frequent delays. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Our shipping rates are determined by our third-party print-on-demand service. Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
If your shipping address is outside the United States you may have to pay higher shipping rates, as calculated by our third-party print-on-demand service. Also, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Penny Magic Press is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 25 business days of receiving your shipping confirmation email, please contact us at pennymagicpress@gmail.com with your name and order number, and we will look into it for you.
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pennymagicpress@gmail.com. If your return is accepted, we will contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pennymagicpress@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.